Ayuda

He perdido mi gato, ¿qué debo hacer?

Consulte la Guía del Gato Perdido..

¿Qué debo hacer para que no vuelva a ocurrir?

Tatuar o poner un chip a su mascota es un paso indispensable y le garantizará muchas más posibilidades de encontrarlo.
Después de una mudanza, no deje salir a su gato inmediatamente, debe tomar sus huellas en su nuevo entorno.

He encontrado un gato, ¿qué debo hacer?

Consulte la Guía de Gato Encontrados.

Sección "Reunido"

¿Desea que su anuncio aparezca en la sección de "reunido"? Para ello, haga clic en el enlace para eliminar su anuncio. Una opción le permitirá indicar que desea mostrar su anuncio en esta sección.

¿Cómo puedo borrar mi anuncio?

Tras la publicación de su anuncio y luego cada semana, recibirá automáticamente un correo electrónico del sitio (No recibo este correo electrónico.). En este correo electrónico encontrará un enlace para eliminar su anuncio. Haga clic en este enlace y responda a algunas preguntas. Este mismo enlace le permite mostrar su anuncio en la sección "Reunidos".

¿Cómo puedo cambiar/editar mi anuncio?

Tras la publicación de su anuncio y luego cada semana, recibirá automáticamente un correo electrónico del sitio (No recibo este correo electrónico.). En este correo electrónico encontrará un enlace para editar su anuncio. Haga clic en este enlace, podrá actualizar toda la información de su anuncio.

Quiero añadir/editar una foto

Tras la publicación de su anuncio y luego cada semana, recibirá automáticamente un correo electrónico del sitio (No recibo este correo electrónico.). En este correo electrónico encontrará un enlace para editar su anuncio. Haga clic en este enlace y, luego, utilizando el menú, elija "foto". Podrá añadir o editar las fotos de su anuncio. Puede añadir hasta 5 fotos a su anuncio.

No puedo añadir una foto a mi anuncio

Su foto debe estar en formato JPEG/JPG y pesar menos de 1 MB. Puede usar una herramienta de recorte para reducir el tamaño de una foto existente. De lo contrario, le invito a pedir ayuda a alguien que conozca. Puede añadir hasta 5 fotos a su anuncio.

Anuncio inactiva

Si el editor de un anuncio no ha interactuado en los mensajes de su anuncio en los últimos 12 meses, el anuncio se considera inactivo y se elimina del sitio.
Antes de esta eliminación automática, el editor recibirá 4 avisos por correo electrónico en el mes anterior a la eliminación. Para evitar esta eliminación automática, el editor debe interactuar regularmente en su anuncio, asegurándose de usar la misma dirección de correo electrónico exacta que utilizó al crear el anuncio. Si las dos direcciones de correo electrónico coinciden, entonces aparece la etiqueta "Editor de este anuncio" junto al apodo en el mensaje.
Tenga en cuenta que el editor debe publicar un mensaje en su anuncio, editar el texto del anuncio o publicar un mensaje en otro anuncio no hará que su propio anuncio esté activo.
Vea el párrafo a continuación para reactivar un anuncio.

Esta función está implementada en el sitio para que los voluntarios, asociaciones, profesionales... no pierdan su tiempo con anuncios abandonados. Como editor, debe demostrar que está activo en la búsqueda del animal o su dueño. Y para ello, publique un mensaje al menos cada 12 meses.

Reactivar un anuncio

Puede reactivar su anuncio inactivo en su cuenta personal. Para hacerlo, inicie sesión en su cuenta o cree su cuenta y luego, en la lista de sus anuncios, haga clic en el enlace "reactivar" frente al anuncio correspondiente.
Tenga en cuenta que debe crear su cuenta ingresando la misma dirección de correo electrónico exacta que la utilizada cuando publicó su anuncio.

¿Cómo puedo volver a poner un anuncio borrado en el sitio?

Si ha eliminado su anuncio por error, puede volver a publicarlo en el sitio.
Cree su cuenta (con la misma dirección de correo electrónico exacta que la utilizada para publicar su anuncio) o inicie sesión en su cuenta existente.
En la parte superior de la página de inicio, haga clic en su dirección de correo electrónico y, utilizando el menú, elija "Anuncios".
Encontrará su anuncio en la lista. Haga clic en el enlace "Volver a publicar" frente al anuncio correspondiente.

He perdido varios gatos al mismo tiempo

En gato-perdido.com, no es posible publicar múltiples anuncios para el mismo animal.

Si ha perdido varios gatos al mismo tiempo, aún es posible publicar tantos anuncios como gatos, pero debe seguir el siguiente proceso:
1) create your user account
2) send an e-mail to moderators to explain the situation
3) Once the moderators' response has been received, you will be able to publish the ads

Mi anuncio ha sido borrado

An ad can be deleted by its publisher, a moderator, the site administrator or automatically by the website itself. The following ads are deleted:
- the ad does not deal with the loss or discovery of a gato
- the ad is about several gatos and not just one
- the ad has been published several times
- the ad is inactive (more info)
- the publisher's e-mail address is incorrect
In some situations, you can re-publish the ad yourself.

Número de teléfono oculto

On the ad page of lost gatos, the publisher's phone number is not immediately displayed. To see the number, click on the provided link. In addition, you can only display numbers from 5 ads per day. Indeed, some people try to use the distress of owners of gatos offering "dubious" services. In order to limit the nuisance which this entails without however blocking the searches, this limitation has been put in place. Note that anyone can still post messages in the comments area, only the visibility of the phone is limited. Once you have seen the phone number a first time, you can then display it as often as you like without limit.
This measure applies only to ads of lost gatos and not on ads of found gatos (there is less risk for this type of ad).

¿Cómo imprimir un cartel?

Once your ad is published, you will receive a confirmation e-mail. This e-mail contains a link to your poster in PDF format. See also the dedicated article on posters.
In addition, people who have a user account will also find their poster in their personal account.

¿Cómo funciona el mapa?

The map is smart:
- On the page of a lost gato ad, the red marker shows where the gato was lost. The green markers are gatos found nearby after the date of loss of the gato in the ad.
- On the page of a found gato ad, the green marker indicates where the gato was discovered. The red markers are gatos lost nearby before the discovery date of the gato in the ad.
The map also takes into account males and females. If a male is lost, it will show the males found. And vice versa.

El editor del anuncio no responde a los mensajes

You can contact the publisher in two ways: by phone or by message (How to send a message?) Sometimes the publisher does not answer the phone, or he has not published his phone number.
Sometimes the publisher does not answer to messages on his ad page. However, every time you post a message on the ad page, it immediately and automatically receives an e-mail inviting him to read the message. The administrator and the moderators do not have more resources than you to contact this publisher. Unfortunately they can not help you anymore in this situation.

Quiero mandar un mensaje

On the ad page, a form at the bottom of the page allows you to post a message. It is not necessary to have a user account to post a message unless you have already posted more than 20 messages (in this case click here to create your account).
Once posted, your message will be displayed publicly on the ad page and the publisher of the ad will receive an email alert to notify him of the new message.
All others who have also participated in the discussion will also receive an e-mail to invite them to read the new message.

If you are the ad publisher, be sure to use the exact same email address used when publishing your ad. By doing do, you will be recognized as the publisher of this ad and it will be displayed next to your message and the discussion will be more clear for users.

If you want to contact a specific user of the site, you must post your message on an ad where the user has participated. There is no private messaging between users on the site.

Quiero mandar un mensaje privado

To exhange private messages, both users must have an account.

To send your message, click on the recipient's login (blue link). The profil page of this user is then displayed and allows you to post your message.

Mi mensaje no se muestra

A message is not saved if you forget to type in a login and an e-mail address. Similarly, it is not registered if it contains prohibited words or website URLs. Be careful to follow these rules! If you attempt to bypass the forbidden words filter, you will be prohibited from posting on the site.

Mi mensaje ha sido borrado

A message can be deleted at the request of the user who posted the message or as a result of the action of a moderator in case of non respect of the publication rules. Do not confuse deleted messages with hidden messages (see below).

Votaciones sobre los mensajes

For users who have an account on the site, there are two small icons on the messages published on the site. A thumb up and a thumb down (you need to be logged into your account to see them appear).

By clicking on the thumb up, you indicate that you like this message. You find it interesting, wise, helpful to the publisher of the ad, that it is constructive in the discussion. This is a positive vote.
By clicking on the thumb down, you indicate that you do not like this message. You find that it is spam, that it is useless, that it is negative or insulting. This is a negative vote.

Of course, you can not vote for your own messages and you can vote only once for the each message.

If a message receives several negative votes, message is automatically hidden from the discussion.

Mi mensaje ha sido ocultado

A message can be hidden following votes form other users of the site.

Palabras clave en los mensajes

When writing a message, you can enter special keywords that will be automatically replaced by links. For example, by entering an ad number in between brackets, this will turn it into a link to this ad. Below is the list of authorized keywords:
- (1234): link to ad #1234
- (compare #1234): compare the current ad with ad #1234
- (@webmaster): link to the profile page of "webmaster"
- (help): link to this "help" page
- (lost guide): link to the guide for lost gatos
- (found guide): link to the guide for found gatos
- (help #lost): link to this "help" page, chapter "lost". To know the name of a chapter, click on the link that interests you at the top of this page and see what appears in your browser's address bar.

¡Cuidado con los estafadores!

Following the loss of your gato, you may be contacted by a scammer! It will claim to have found your gato, often wounded (sometimes even brought back abroad). He will offer to return it to you if you refund him for the costs of vets or customs. You may be asked to call a foreign phone number. All this in very rough English. Do not follow up, this is most likely a scammer!
On gato-perdido.com we do not display your e-mail address to precisely avoid this kind of practice.

Quiero actualizar mi suscripción a las alertas

Every time you receive an e-mail from the site, a link at the bottom of this e-mail allows you to update your subscription.

Quiero darme de baja de las alertas

Every time you receive an e-mail from the site, a link at the bottom of this e-mail allows you to unsubscribe.

¿Qué opciones hay para las alertas por correo electrónico?

When you subscribe to e-mail alerts, you must select a geographical area (country + one or more regions). You can then filter the ads in order to receive an e-mail only when a gato is lost, found or both. You can also decide to only receive ads from males, females or both.

It is not currently possible to filter the e-mail alerts on color, race, or any other criterion. Indeed, unlike the other options, these criteria are not always correctly indicated by the publisher of the ads. You remain free to do your own search on the site with all the criteria of your choice. The e-mail alerts remain deliberately a bit blurry so as not to make you miss an interesting track.

Moreover, note that these alerts are of course sent automatically by the site without prior human control. This is to alert you as soon as possible.

Finally, note that following the publication of an ad on the site, you are automatically subscribed to e-mail alerts based on the options of your ad.

¿Por qué una cuenta de usuario?

It is not necessary to have a user account to publish an ad or subscribe to email alerts. To do this, only an e-mail address is necessary. The user account becomes necessary only if you publish more than 20 messages on ads or if you want to take advantage of additional features.

With a user account, once signed in to your account, you no longer need to indicate you email address and login for each message.

Crear una cuenta

It is not necessary to have a user account to publish an ad or subscribe to email alerts. To do this, only an e-mail address is necessary. The user account becomes necessary only if you publish more than 20 messages on ads or if you want to take advantage of additional features. Therefore, even if you have published an ad or subscribed to email alerts, you do not necessarily have a user account (e-mail + password).

Click this link to create your account. Then enter your usual e-mail address and choose a login (what are the rules of the login?). You will then receive an e-mail containing a link, you must click on this link to complete your registration. If you do not receive this email, look in your spam/junk mail folder, it's surely there (consider adding hello@gato-perdido.com to your contacts to avoid missing other important messages).

Elija un seudo

The login associated with your user account can only contain letters from a to z and numbers from 0 to 9. It is not possible to use characters such as . ; - _ It is not possible to use capital letters or accents. These rules may seem very strict or unnecessary. However, they are in place for several reasons: 1) avoid confusions between people with logins too similar (only the login webmaster is possible and not WebMaster, web-master ...) 2) it allows to indicate a login in a simple way. You can indeed write (@name) in a message and a link will be automatically added to the profile page of that person. In the future, an e-mail will notify this person that it was mentioned in a message. Convenient !

Iniciar sesión

At the top left of each page of the site there is a "sign-in" link. Click here to sign in to your account. You will have to enter your e-mail address (not your login) and your password.

If the "sign-in" link does not appear, but it is your e-mail address instead, then it means that you are already sigin-in and you have nothing to do.

If you share your computer with others, it may be important to sign out of your account and prevent another person from posting messages on your behalf. Follow the instructions below.

Firmar sesión

If you are signed in to your account, then your e-mail address appears at the top left of each page. Click on your e-mail address then in the menu, choose "sign out".
On your next visit, you will need to sign in again. See instructions above.

No recibo correos electrónicos del sitio

If you do not receive e-mails from the site:
- you did not wait long enough. It may take a few hours before receiving the message
- you used another e-mail address
- e-mails arrive in your spam/junk folder. Add hello@gato-perdido.com to your address book and then select the messages in question and indicate that it is not spam
- you made an error in the spelling of your e-mail address
- you indicated in the past that an e-mail from the site was spam. This causes your ads to be deleted, you are also unsubscribed from email alerts and you will no longer receive notifications of new messages on ads.

No quiero recibir más correos electrónicos

You receive e-mails from the site for 3 reasons:
- you have published an ad
- you have subscribed to email alerts
- you posted a message on an ad
In each message sent by the site, a link allows you to unsubscribe.

Correo electrónico no válido

When an ad is registered, the publisher of the ad indicates his/her e-mail address. This address is very important because it is only thanks to this address that the publisher will be able to update or delete its ad. Moreover, it is via this e-mail address that he will be informed of the new messages on his ad. However, sometimes the publisher saved a wrong address. It also happens that he indicated later that an e-mail from the site is spam. Its mailbox can also be full or there is a technical problem at its provider. For all these reasons, because the publisher cannot be contacted, his ad is automatically deleted. To avoid this, please register hello@gato-perdido.com in your address book.
Note, once the email address is declared in error, the user can no longer post on the site. To unblock its email address, it must contact the webmaster.

Quiero publicar un testimonio

Click here to send your testimonial.

Temas legales

The identification of a gato (by tattoo or microchip) is mandatory. In the absence of such identification, a gato is deemed to belong to anyone. An animal welfare association, a shelter, a pound... can adopt it after only 10 days. Similarly, any individual can take and keep the gato.

Contacta conmigo

You can not find the answer to your question in the help topics, you can contact me.